❓ Frequently Asked Questions
🕒 Staying With Us
What are your check‑in and check‑out times Check‑in is from 2:00pm and check‑out is by 10:00am.
Can I request early check‑in or late check‑out We do our best to accommodate these when possible. Please contact us ahead of time so we can check availability.
What if I arrive after hours No problem — just let us know your arrival time and we’ll arrange a simple self‑check‑in.
🛏 Rooms & Amenities
Do all rooms have sea views Our rooms offer a variety of beautiful outlooks across the Coromandel:
Bay View Studios overlook McGregor Bay, with peaceful water and hillside scenery.
Mountain View Studios face the Coromandel ranges, with glimpses of the bay.
Deluxe Studio and Spa Apartment offer our most impressive views, with sweeping outlooks over both bays and the surrounding mountains.
What amenities are included in the rooms All rooms include comfortable bedding, an ensuite bathroom, tea and coffee facilities, a fridge, TV, free Wi‑Fi, heating, and a fan for warmer days. Our Spa Apartment offers extra space and a private spa for a more luxurious stay.
Do you have air‑conditioning or heating All rooms have heating for cooler months. We do not have air‑conditioning, but each room includes a fan to keep things comfortable in warmer weather.
Is Wi‑Fi free Yes — complimentary Wi‑Fi is available throughout the property.
🍳 Facilities & Services
Is there a kitchen Yes — guests have access to a fully equipped communal kitchen with stove, oven, microwave, fridge, cookware, and utensils.
Do you have guest laundry facilities Yes — we offer a guest laundry on site.
Do you have a fish‑filleting station Yes — perfect for guests heading out fishing in the Coromandel.
Is parking available Yes — free on‑site parking is available for all guests.
Can I park a boat or trailer We can usually accommodate boats and trailers. Please let us know in advance so we can allocate the best space.
👨👩👧 Policies & Payments
Do you allow children We welcome guests aged 15 and above. Our rooms and facilities are designed for a peaceful, relaxing stay for older teens and adults.
Are pets allowed Sorry, we are unable to accommodate pets.
Is smoking allowed All rooms are strictly non‑smoking. Smoking is permitted in designated outdoor areas only.
What is your cancellation policy Our standard policy applies to most bookings. Please check your booking confirmation, as policies may vary by platform.
What payment methods do you accept We accept major credit cards and EFTPOS.
🧹 Housekeeping
Is housekeeping provided during my stay Rooms are serviced for guests staying longer than 3 nights. For shorter stays, we’re happy to provide fresh towels, toiletries, or rubbish removal anytime — just let us know.
🏖 Location & Things to Do
How close are you to Coromandel Town We’re just a short drive from the town centre, making it easy to explore shops, cafés, and local attractions.
What beaches are nearby Long Bay and Wyuna Bay are both close by and perfect for swimming, picnics, and sunset views.
What can I do in the area There’s plenty to enjoy — scenic walks, beaches, fishing, local dining, and more. Visit our Things to Do page for ideas and inspiration.
🔇 Noise & Comfort
Is the motel quiet We’re in a peaceful location overlooking the harbour. As with most motels, some sound between rooms can occur, but guests consistently comment on how relaxing and tranquil their stay is.